Shipping policy
Last updated: July 16, 2026
This Shipping Policy explains how Selavena processes and delivers orders for lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
Shipping Region
Selavena currently ships orders within the United States.
Transaction Currency
All orders are processed in United States dollars (USD).
Business Days
Selavena’s business days are Monday through Friday.
Saturdays and Sundays are not counted as business days when calculating handling, transit, inspection, or refund-processing timeframes.
Order Cut-Off Time
The daily order cut-off time is 4:00 PM (GMT-6).
Orders placed before 4:00 PM (GMT-6), Monday through Friday, begin processing on the same business day.
Orders placed after 4:00 PM (GMT-6) begin processing on the next business day.
Orders placed on Saturday or Sunday begin processing on the following business day.
Processing and Handling Time
Orders are normally processed and prepared for shipment within 1–2 business days.
The handling period begins according to the order cut-off rules described above.
Transit Time
After an order has shipped, the estimated transit time is 7–9 business days.
Transit time begins after the order has completed processing and has been transferred for delivery.
Estimated Delivery Time
The total estimated delivery time is 8–11 business days, consisting of:
- Processing and handling: 1–2 business days
- Transit: 7–9 business days
Delivery estimates are calculated in business days and do not include Saturdays or Sundays.
Shipping Cost
Selavena provides free standard shipping on all orders within the United States.
Customers are not charged a standard shipping fee at checkout.
Order Tracking
Once an order has shipped, Selavena will send a shipping confirmation email to the email address provided during checkout.
The shipping confirmation email will include a tracking link that customers can use to follow the delivery status of their order.
Tracking information may not become active immediately after the shipping confirmation email is sent.
Order Cancellations
Customers may request an order cancellation before the product has shipped.
To request a cancellation, email info@selavena.com as soon as possible and include your order number.
A cancellation request is not complete until Selavena confirms that the order was successfully cancelled.
Orders that have already shipped cannot be cancelled. After delivery, eligible products may be returned according to Selavena’s Return and Refund Policy.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
An incorrect or incomplete shipping address may result in delivery delays or unsuccessful delivery attempts.
Customers who notice an address error should contact Selavena as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.
Delayed or Missing Shipments
Customers who experience an unusual shipping delay or have questions about a delivery should contact info@selavena.com and include their order number.
If tracking shows that an order was delivered but the package cannot be located, customers should review the delivery location and contact Selavena for assistance.
Contact Information
For questions about shipping, tracking, delivery, cancellations, or an existing order, contact Selavena using the information below.
Store Name: Selavena
Address:
12300 Singletree Ln
Eden Prairie, MN 55344
United States
Contact Email: info@selavena.com
Operating Hours: 10:00 AM–5:00 PM (GMT-6)
Response Time: We aim to respond to customer inquiries within 48 business hours.