Refund policy
Last updated: July 16, 2026
At Selavena, we want customers to have clear information about returns, refunds, exchanges, and order cancellations for our lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
We accept eligible returns and exchanges for defective and non-defective products under the conditions explained below.
This policy applies to eligible orders delivered within the United States.
Return Window
Return or exchange requests must be submitted within 30 days of delivery.
The request must be initiated by emailing info@selavena.com within the 30-day period.
Requests submitted after the 30-day return window will not be accepted.
Return Eligibility
To qualify for a return or exchange:
- The product must be unused, unaltered, and in its original condition.
- The product must be returned with its original packaging and labels intact.
- The product must not show signs of damage, misuse, alteration, installation, or wear caused after delivery.
- Products clearly identified as final sale before purchase are not eligible for return or exchange unless they were received damaged, defective, or incorrect.
Products that do not meet these conditions may be rejected. If a return does not meet the eligibility requirements, Selavena will notify the customer.
How to Request a Return or Exchange
To request a return or exchange:
- Email info@selavena.com within 30 days of delivery.
- Include your order number, product name, and reason for the request.
- Selavena will review the request and notify you whether it has been approved.
- After approval, Selavena will provide a prepaid downloadable return shipping label and return instructions.
- Download and print the return label.
- Attach the label securely to the sealed return package.
- Ship the product according to the instructions provided by Selavena.
Returns must be approved before a return label is issued.
Do not send a product back before receiving approval and return instructions.
Return Method
Approved returns must be sent by mail using the prepaid return shipping label provided by Selavena.
- In-person returns and drop-offs are not available.
The Selavena address displayed below is provided for business-contact purposes. Do not mail returns directly to this address unless Selavena’s return instructions specifically direct you to do so.
Return Shipping Costs
For an approved return or exchange:
- Selavena provides a prepaid return shipping label.
- The customer can download and print the label after approval.
- There is no charge to the customer for the approved return label.
- Selavena covers the cost of the approved return shipment.
Returns sent without approval or without following the provided instructions may not qualify for free return shipping.
Restocking Fees
No restocking fee or additional return fee is charged for approved returns or exchanges.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, or different from the product ordered, email info@selavena.com within the 30-day return window.
Include the following information:
- Order number
- Product name
- Description of the issue
Do not return the product before receiving instructions.
Selavena will review the request and, when approved, provide a prepaid downloadable return shipping label at no cost to the customer.
Return Inspection
After the returned product is received, Selavena will inspect it to confirm that it meets the return eligibility requirements.
The inspection process normally takes 1–3 business days after the returned product is received.
For this policy, business days are Monday through Friday.
If the return does not meet the eligibility requirements, Selavena will notify the customer.
Refund Processing
When the return is approved after inspection:
- The refund will be issued to the original payment method.
- Selavena will process the refund within 10 business days after the returned product has been inspected and approved.
- The customer will receive a confirmation email after the refund has been processed.
The inspection period and refund-processing period are separate. Inspection normally takes 1–3 business days, followed by refund processing within 10 business days after approval.
Refund Currency
All purchases and approved refunds are processed in United States dollars (USD).
Refunds are issued to the original payment method used for the purchase.
Exchanges
Exchanges are available for eligible products.
To request an exchange, email info@selavena.com with your:
- Order number
- Product name
- Requested replacement or product variant
- Reason for the exchange
After the exchange request is approved:
- Selavena will provide a prepaid downloadable return shipping label.
- The customer must download, print, and attach the label to the return package.
- The customer must ship the product according to the provided instructions.
- Selavena will inspect the returned product within 1–3 business days after it is received.
- The approved replacement will be processed after the returned product has been received, inspected, and verified.
There is no charge for the approved return shipping label, and no additional exchange fee is charged.
Order Cancellations
Customers may request an order cancellation before the product has shipped.
To request a cancellation, email info@selavena.com as soon as possible with your order number and cancellation request.
A cancellation request is not complete until Selavena confirms that the order was successfully cancelled.
If the product has already shipped, the order can no longer be cancelled. The customer may request a return after delivery according to the 30-day return process described in this policy.
Contact Information
For questions about returns, refunds, exchanges, cancellations, orders, or Selavena lighting products, contact us using the information below.
Store Name: Selavena
Address:
12300 Singletree Ln
Eden Prairie, MN 55344
United States
Contact Email: info@selavena.com
Operating Hours: 10:00 AM–5:00 PM (GMT-6)
Response Time: We aim to respond to customer inquiries within 48 business hours.