Illuminate Your Space, Elevate Every Room
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Lighting That Brings Your Space Together
Selavena is your destination for thoughtfully presented lighting products, including chandeliers, pendant lights, wall lights, and related fixtures. Our collection is designed to help customers create spaces that feel functional, welcoming, and complete. Explore lighting options for different rooms, layouts, and interior preferences with clear product information and a straightforward shopping experience.
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Frequently Asked Questions
FAQs
1. What products does Selavena sell?
Selavena offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
Customers should review the product description, dimensions, specifications, finish, and installation information before placing an order.
2. Where does Selavena ship?
Selavena currently ships within the United States.
All orders are processed in United States dollars (USD).
3. How much does shipping cost?
Selavena provides free standard shipping on all orders within the United States.
No standard shipping fee is charged at checkout.
4. How long does delivery take?
Orders are normally processed within 1–2 business days.
After shipment, the estimated transit time is 7–9 business days.
The total estimated delivery time is 8–11 business days.
For shipping purposes, business days are Monday through Friday.
5. What is the order cut-off time?
The daily order cut-off time is 4:00 PM (GMT-6), Monday through Friday.
Orders placed before the cut-off time begin processing on the same business day. Orders placed after the cut-off time or during the weekend begin processing on the next business day.
6. How can I track my order?
After your order has shipped, Selavena will send a shipping confirmation email with a tracking link.
The tracking link will be sent to the email address entered during checkout. Tracking information may take some time to become active after shipment.
7. What is Selavena’s return policy?
Eligible return or exchange requests must be submitted within 30 days of delivery.
Products must be unused, unaltered, in their original condition, and returned with their original packaging and labels intact.
Returns must be approved before a return shipping label is issued.
8. Do I have to pay for return shipping?
Selavena provides a prepaid downloadable return shipping label at no charge for approved returns and exchanges.
Customers must first email info@selavena.com and receive approval and return instructions before sending a product back.
Selavena does not charge a restocking fee for approved returns or exchanges.
9. How long does a refund take?
After a returned product is received, the inspection normally takes 1–3 business days.
Once the return has been inspected and approved, Selavena processes the refund within 10 business days.
Approved refunds are issued in USD to the original payment method.
10. What payment methods does Selavena accept?
Selavena accepts:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
For order, product, shipping, return, or payment questions, email info@selavena.com.
Operating Hours: 10:00 AM–5:00 PM (GMT-6)
Response Time: We aim to respond within 48 business hours.
Selavena
60cm Handwoven Bamboo Chandelier
